Medical cannabis FAQs

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Have a question about your CBPM prescription, arranging your delivery, or medical cannabis in general? Take a look at our frequently asked questions (and answers) below.

If you can’t see your question on this page, please send it to us via email. A member of our team will be in touch.

About medical cannabis

Can I travel with medical cannabis?

Legislation differs around the world. Please contact the public health department of your destination country to find out what documentation is required for carrying medical cannabis. You should also contact the MHRA and Home Office in the UK to find out what documentation is necessary to take medical cannabis outside of the country.

Is medical cannabis legal?

Yes. The rescheduling of cannabis under the Misuse of Drugs legislation enables unlicensed cannabis-based products for medicinal use in humans. However, it must not be supplied where a licensed medicinal product can meet the special needs of the patient. Your specialised doctor is responsible for deciding whether it is in your best interests to try medical cannabis.

Is medical cannabis safe?

Your medicine will be prescribed by a doctor on the Specialist Register of the General Medical Council who will ensure that it is clinically appropriate for you. If you have any questions about the medicine you have been prescribed, please contact us at Newgrove Pharmacy .

I’m a patient – where can I find more information about medicinal cannabis?

Please consult your local GP and specialist. You can also take a look at the helpful links below:

I’m a healthcare professional – where can I find more information about medicinal cannabis?

Are there any side effects of medical cannabis?

Whilst information on the side effects for medical use of cannabis is limited, known side effects include euphoria, intoxication, dizziness, sleepiness, memory impairment, disorientation, dry mouth and rapid heart rate. This is not a complete list. Please consult your doctor regarding other possible side effects and what measures should be taken if anything unexpected occurs after using medical cannabis.

About my prescription

How do I receive a medical cannabis prescription?

To receive a medical cannabis prescription, you must obtain a prescription by a UK doctor who is listed on the Specialist Register of the General Medical Council. You can ask your GP to refer you to a clinic that specialises in medical cannabis treatment, where a specialised doctor will be able to ensure your medical cannabis prescription is written in line with legislation.

Do I have to pay for a medical cannabis prescription?

Newgrove Pharmacy is a private pharmacy. All prescribed medicines that we dispense will be supplied on a private basis and must be paid for by the patient before they can be delivered.

How long will it take to get my medical cannabis prescription?

Once we have received your original medical cannabis prescription by post we aim to deliver your medical cannabis to you within 48 hours. We will liaise with you to arrange a delivery time that works for you.

Where can you deliver my medical cannabis prescription to?

We can deliver to any address specified by the patient made to an adult individual, who must sign for the delivery. We cannot deliver to centralised areas, such as a reception desk in an office. If you would like us to deliver to an alternative person on your behalf, this must be given as a written direction.

Can I collect my medical cannabis prescription from you?

No, we are not like a high street pharmacy and do not provide a walk-in service for patients. All medical cannabis prescriptions that we fulfil will be delivered to you by our courier partner.

How long will my medical cannabis prescription be valid for?

A medical cannabis prescription is valid for 28 days from the date that it is written.

If my medication isn’t working for me, what should I do?

Please contact the clinic to make an appointment with a specialist.

Can I have a copy of my medical cannabis prescription?

We can provide you with a digital copy of your medical cannabis prescription, but we cannot provide you with the hard copy once your medical cannabis prescription has been filled.

How do I know when my package has been dispatched?

You will receive an email indicating that your medication is being delivered along with the tracking number.

Can I change my delivery address?

If it’s before delivery, yes. If you want to change after delivery we would have to arrange for your medicine to be brought back to the pharmacy and re-delivered, as long as it’s within the 28 days.

How can I speak to the pharmacist?

You can reach out to us via email or call us on 01527 396 256 .

How do I make a complaint?

Please do feel free to get in touch with our team if you have any problems. You can contact us via email or call us on 01527 396 256 .


We are an innovative and modern pharmacy serving the whole UK from our state of the art premises. You can rely on us for all your healthcare needs and support.

How to check GPhC registration

Please click the link to check the registration status of the pharmacy and the superintendent pharmacist.

For Sales & Orders:
01527 396 256

For General Enquiries:
01527 396 256

Opening Hours:

Mon to Fri: 9am to 5pm

GPhC Registration Number:

GPhC Registered Owner:
Therismos Ltd, Shoosmiths Llp, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH

Pharmacy Manager:
Naresh Rallmil (MPharm)

Superintendent Pharmacist:
Naresh Rallmil (GPhC 2071634)

GPhC Pharmacy Address & Prescription Supplier:
Newgrove Pharmacy
09-10 The Courtyard,
Buntsford Drive,
B60 3DJ